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Careers at GlenBrook at Home

Home Care Manager

Department: Home Care
Salary/Hourly Rate: $DOE - $DOE Per Year

The Home Care Manager manages the daily/weekly/monthly workload of all Personal Assistants; establishes relationships with potential clients and residents; resolves client and employee issues; is responsible for human resources functions and works closely with Consulting Services Director on company compliance.

General Summary: This position has four areas of responsibility:

  1. Human Resources
  2. Client/Family Relations
  3. Office Management
  4. Referral Sources

Essential Duties:

Human Resources

  • Manages labor costs by ensuring minimal usage of non-billable hours and outside agency usage.
  • Interviews applicants and completes the hiring process for Personal Assistants in conjunction with the Staffing Coordinator and Consulting Services Director to ensure adequate staffing levels.
  • Conducts orientation of Personal Assistant staff, instructing them in the requirements of this position and orientation to the facilities and community service areas.
  • Oversees and directs, as applicable, the Staffing Coordinator in being a resource person for all Personal Assistants. Consistently works as a team player.
  • Issues employee performance reviews, disciplinary/counseling reports and conducts counseling sessions as he or she determines to be necessary. Communicates with Personal Assistants regarding human resources functions including performance issues, job requirements, and internal complaints.
  • Maintains recognition programs to promote and encourage staff in a positive work environment. Responsible for holding employee recognition events.
  • Ensures HR compliance by maintaining files as required by applicable regulations. Supervises and ensures compliance with policies and procedures. Manages and tracks yearly in-service requirements for Personal Assistant staff.

Family Relations

  • Obtains appropriate information from prospective clients and health care facilities to complete request for services. Completes client Plan of Care and obtains a signed Agreement before start of service.
  • Maintains updated information from clients and health care facilities as changes arise, as outlined in the Plan of Care policy and procedure.
  • May, on an emergency basis only, be called upon to perform personal care and non-personal care assistance to clients when there is a need. The Branch Manager must, however, maintain proper staffing levels and scheduling coordination to ensure that he/she is called upon to provide personal care services on an extremely limited, infrequent basis.
  • Maintains client files.
  • Maintains positive communication with all clients and family members.
  • Organizes and attends functions at communities and marketing functions when requested.
  • All other tasks assigned by the Consulting Services Director.

Office Management

  • Organizes and directs the daily operations of the Company.
  • Oversees Staffing Coordinator, as applicable, by ensuring that all requested shifts are filled with 100% accuracy and by anticipating scheduling needs.
  • Directs and collaborates with Staffing Coordinator to exceed customer service expectations as evidenced by feedback from clients, families, and internal staff.
  • Maintains a resident satisfaction score of 90% or higher as reported on quarterly satisfaction survey.
  • Ensures proper preparation of Personal Assistant orientation packets and preparation of client start-of-care packets. Provides back up for Staffing Coordinator functions as needed.
  • Conducts audits and QI reviews as required for the compliance program.
  • Ensures 100% percent compliance with essential client paperwork prior to start of care, including signed Agreement and Plan of Care, as measured by weekly audits of new clients starting service.
  • Conducts and coordinates yearly Personal Assistant staff evaluations.
  • Communicates pertinent information to the Consulting Services Director, field employees, other office personnel, other health care facility staff, clients or families in a timely and organized manner.
  • Ensures all employees and client incidents are documented and provides reports to the Consulting Services Director, as measured by monthly audit reports of documentation.
  • Supervises on-site supervisory visits of Personal Assistants, and site staffing coordinator.
  • Produces required monthly reports.
  • Oversees all payroll and billing processes for submittal to the Accounting designee.
  • Available on-call 24/7 to ensure all care services is fulfilled.

Referral Sources  

  • Assists Consulting Services Director in the establishment, monitoring, and maintenance of an effective referral process between the agency and all referral sources.
  • Maintains positive relationships with all current and potential referral sources.

Qualifications:

  • 3-5 years management or B.A. in business management or related field.
  • 2-3 years Home Care management preferred. Strong organizational skills, ability to multi-task and prioritize effectively.
  •  Excellent oral, written and interpersonal skills. 
  •  Must have a passion for customer service. 
  •  Must present a professional demeanor.
  •  Must be able to work effectively in a fast paced and stressful environment.
  •  Must have strong personal computer skills with ability to work with variety of software programs.
  •  Must be available on-call 24/7 for problem solving and emergencies.
  •  CPR and First Aid certified.

Continuing Life LLC provides support and services to home care entities under a services and licensing agreement that allows for use of the Continuing Life® mark. Continuing Life LLC does not own nor is it financially responsible for the home care entities.

© 2015 GlenBrook at Home LLC
We are an equal opportunity employer

License #374700051

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